Thank you for choosing CA Academy for your educational needs. We understand that sometimes, a course may not meet your expectations or circumstances may change. Our refund and return policy outlines the conditions under which we offer refunds and the process for initiating a return.

Eligibility for Refund

  • Course Cancellation: If CA Academy cancels a course for any reason, students are eligible for a full refund of the course fees.
  • Withdrawal Before Course Start: If a student decides to withdraw from a course before its official start date, they may be eligible for a full refund, subject to an administration fee to cover processing costs.
  • Access Issues: If a student is unable to access the course content due to technical issues on our part, and these issues cannot be resolved within a reasonable timeframe, the student may be eligible for a full or partial refund.
  • Statutory Rights: Nothing in our policy will affect the customer’s statutory rights.

Non-refundable Circumstances

  • Change of Mind: If a student decides not to participate in a course after it has commenced, refunds will not be offered for change of mind or other similar reasons.
  • Non-attendance: Failure to attend a live session, participate in assignments, or engage with the course content does not entitle a student to a refund.

Process for Requesting a Refund

  1. Contact Us: To request a refund, students must contact CA Academy at, stating their reason for the refund request and including any relevant documentation or evidence to support their claim.
  2. Review Period: CA Academy will review refund requests within a standard timeframe (e.g., 7-14 business days). We reserve the right to verify information, request additional documentation, and, if necessary, consult with the student to clarify the situation.
  3. Outcome Notification: Once a decision has been made, CA Academy will notify the student via email. If approved, the refund will be processed back to the original method of payment within a certain number of days (e.g., 7-30 business days).


Special circumstances, such as medical issues or family emergencies, will be considered on a case-by-case basis. Students experiencing exceptional circumstances are encouraged to contact CA Academy directly to discuss their situation.

Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us at: